Contact Us

Phone

800-431-1211 - Customer Service
217-366-5551 - TDD and local line
Monday-Thursday, 8 AM - 6 PM 
Friday, 8 AM - 5 PM

 

Champaign
888-366-6730 (Toll free)
217-366-5410 (Fax)

 

Peoria
866-895-7412 (Toll free)
309-687-5570 (Fax)

 

Rockford
866-841-8496 (Toll free)
866-804-4864 (Fax)

  
Email

infochcil@cvty.com

  
Members

Customer Service
800-431-1211 (Toll-free)
217-366-5410 (TDD/Direct line)
Monday-Thursday, 8 AM - 6 PM
Friday, 8 AM - 5 PM

  
Employers

Business
888-366-6730 (Toll free)
217-366-5551 (TDD and local line)
217-366-5410 (Fax)
Monday-Friday, 8 AM - 5 PM

 

Fully Insured Customer Service
800-431-1211
Monday-Thursday, 8 AM - 6 PM
Friday, 8 AM - 5 PM

 

ASO Customer Service
866-557-8751
Monday-Thursday, 8 AM - 6 PM
Friday, 8 AM - 5 PM

 

Marketing 
217-373-3950

 

Enrollment and Billing
888-296-3337

  
Brokers

Marketing Supplies-Group
Veronica Shoemaker
888-366-6730, ext. 8619
vlshoemaker@cvty.com

 

Marketing Supplies-Individual
Matt Albers
888-366-6730
mjalbers@cvty.com 

 

Marketing Supplies-Medicare
Karen Bidner
888-366-6730, ext. 5430
kmbidner@cvty.com

 

General services questions, claims and billing inquiries, and group/member issues

 

CVTYBrokerQuestions@cvty.com

Broker Hotline
866-285-4896
Monday-Thursday, 8 AM - 6 PM
Friday, 8 AM - 5 PM

 

 

Questions regarding commission payments, status, statements, etc.
Broker Commission Services
800-438-4029
 

  

Providers

Coventry Health Care Customer Service/Provider Relations questions
Provider Relations
800-562-5792

 

Directprovider.com functional issues
Net Support
866-629-3975

 

Problems with Coventry electronic claims transactions
Front-End Operations (FEO)
302-283-6570
EDIclaims@cvty.com (email)

 

Claim issues using an Emdeon product
Batch Help Desk
800-845-6592