Contact Us

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We make it easy for you to contact us whatever way works best for you. Call, write, send a fax or use secure messaging through My Online Services.

Phone

800-431-1211 - Customer Service
217-366-5551 - TDD and local line
Monday-Friday, 8 AM - 6 PM 
 
Champaign
888-366-6730 (Toll free)
217-366-5410 (Fax)

Peoria
866-895-7412 (Toll free)
309-687-5570 (Fax)

Rockford
866-841-8496 (Toll free)
866-804-4864 (Fax)

Mailing Address

Champaign
2110 Fox Drive, Suite A
Champaign, IL 61820

 

Peoria
4507 Sterling Avenue, Suite 205
Peoria, IL 61615

 

Rockford
307 Amphitheater Drive
Rockford, IL 61107

Support

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Email

infochcil@cvty.com

  
Members

Customer Service
800-431-1211 (Toll-free)
217-366-5410 (TDD/Direct line)
Monday-Thursday, 8 AM - 6 PM
Friday, 8 AM - 5 PM

Language Assistance

Our Customer Service has staff who speak non-English languages. They also know and understand our benefits. If we do not have staff who speak a requested language, we use Language Line Translation Services. Language Line can interpret more than 190 languages. They are available 24 hours a day, 7 days a week.
 

Interpreting on the telephone is an easy way to help members who do not speak English or who have limited English skills. We can help our members to get information about benefits. We can also tell members how to get services.

Coventry also offers TTY/TDD services for members who have hearing or speech problems.


CoventryOne Direct Customer Service
Toll free: 866-364-5663
TDD: 711 (for the hearing impaired)


CoventryOne Marketplace Customer Service
Toll free: 855-HIX-CVTY (855-449-2889)
TDD: 711 (for the hearing impaired)

Or, visit coventryone.com

  
Employers

Business
888-366-6730 (Toll free)
217-366-5551 (TDD and local line)
217-366-5410 (Fax)
Monday-Friday, 8 AM - 5 PM

 

Fully Insured Customer Service
800-431-1211
Monday-Thursday, 8 AM - 6 PM
Friday, 8 AM - 5 PM

 

ASO Customer Service
866-557-8751
Monday-Thursday, 8 AM - 6 PM
Friday, 8 AM - 5 PM

 

Marketing 
217-373-3950

 

Enrollment and Billing
888-296-3337

  
Brokers

Marketing Supplies-Group
Veronica Daugherty
888-366-6730, ext. 8619
vlshoemaker@cvty.com

 

Marketing Supplies-Individual
Matt Albers
888-366-6730
mjalbers@cvty.com 

 

Marketing Supplies-Medicare
Angela Hauser
866-765-7658
ashauser@cvty.com OR IllinoisMAPDSales@cvty.com


General services questions, claims and billing inquiries, and group/member issues
 

CVTYBrokerQuestions@cvty.com

Broker Hotline
866-285-4896
Monday-Thursday, 8 AM - 6 PM
Friday, 8 AM - 5 PM

 

Questions regarding commission payments, status, statements, etc.
Broker Commission Services
800-438-4029
 

  

Providers

Coventry Health Care Customer Service/Provider Relations questions
Provider Relations
800-562-5792

 

Directprovider.com functional issues
Net Support
866-629-3975

 

Problems with Coventry electronic claims transactions
Front-End Operations (FEO)
302-283-6570
EDIclaims@cvty.com (email)

 

Claim issues using an Emdeon product
Batch Help Desk
800-845-6592

Sales

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Request More Information

Use our online form to submit a question or request more information.

© Copyright 2008-2014 Coventry Health Care